Privacy Policy

At Get Glow Salon LLC., we are committed to protecting your privacy and ensuring the security
of your personal information. This Privacy Policy explains how we collect, use, and safeguard
your data when you visit our website and/or use our services. By visiting our website and/or
using our services, you agree to the practices described in this policy.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

https://getglowsalon.ae/ will not pass any debit/credit card details to third parties.

*PAYMENT CONFIRMATION:*

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

**REFUND POLICY*

‘’Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

*CANCELLATION POLICY*

Customer can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Information We Collect

We may collect, use, store and transfer different kinds of Personal Information which we have
grouped together as follows:
1. Identity Information includes first name, last name, age, gender, username or similar identifier.

2. Contact Information includes home/office address, email address, telephone number.

3. Technical Information includes internet protocol (IP) address, your login data, time zone setting, operating system and platform, and other technology on the devices you use to access to the Get Glow Salon Website and/or loyalty program application.

4. Profile Information includes your username and password.

5. Usage Information includes information about how you use Get Glow Salon Website and loyalty program application.

6. Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use, store and share Aggregated Information such as statistical, analytical or demographic data for any purpose. Aggregated Information could be derived from the Personal Information which you have provided but is not considered Personal Information in law as this information will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Information to calculate the percentage of users accessing a specific Get Glow Salon Website feature. However, if we combine or connect Aggregated Information with your Personal Information so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Privacy Policy.

How is your Personal Information collected?

We use different methods to collect Personal Information from and about you including through:

Direct interactions

You may give us your Identity Information, Contact Information and Technical Information by chatting with us in chatbots, filling in online forms through the Get Glow Salon Website (for example, when you checkout products through Get Glow Salon Website without logging in, you provide us with Identity Information, Contact Information and Technical Information to fulfil your contract, to deliver the service you placed).

Keep your Personal Information updated

You should ensure that all Personal Information submitted by you to us is complete, accurate, true and correct to support you to the fullest. Failure on your part to provide complete, accurate, true and correct Personal Information, we may not be able to perform the contract we have or are trying to enter into with you (for example, process your registration for you to use Get Glow Salon Website or to retrieve your account). Hence, you are requested to keep us informed whenever your Personal Information changes during your relationship with us.

Personal Information of a Third Party individual

Where you submit the Personal Information of third party (for example, your spouse, children, parents, friends, and/or employees) to us, you ensure that you have obtained their consent to provide us with their Personal Information for the Purposes as listed herein.

Personal Information from other sources

We may collect your Personal Information from third party sources, including but not limited to

Information from services of our Affiliates, if you request to sync or link such information with Get Glow Salon Website (e.g. Information from a loyalty program);
Third-party social network, when you use or login Get Glow Salon Website through a social network account (for example, when you login/access to your social media accounts through our Get Glow Salon Website).

Your financial information

We do not collect or store any information on your credit/debit card or net banking information. When making payment on Get Glow Salon Website, you are directed to a payment gateway managed by the Payment Gateway Service provider and your Personal Information will be controlled as per their terms and conditions and privacy policy

Children under the age of 18

We do not knowingly seek or collect Personal Information from children under 18. If you are under 18, you may use Get Glow Salon Website with your parent or guardian’s consent or supervision. If you become aware that a child has provided us with Personal Information, please contact us at the address as specified in this Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

1. To provide and manage salon services, including scheduling appointments and communicating with you.

2. To process payments and ensure the completion of your requested services.

3. To improve our services and customer experience based on your feedback and reviews.

4. To send you important service-related communications, such as appointment reminders.

5. To comply with legal and regulatory requirements.

Purposes for which we will use your Personal Information

We have set out below a description of all the ways we plan to use your Personal Information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may Process your Personal Information for more than one lawful basis depending on the specific purpose for which we are using your information. Please contact us as specified in this Privacy Policy, if you need details about the specific legal basis, we are relying on to Process your Personal Information where more than one basis has been set out in the table below.

1. To enable you to register on Get Glow Salon Website and/or loyalty application
2. Verify your identification
3. Deliver products and services to you
4. Tracking transactions and making payments
5. To administer and protect our business and this Get Glow Salon Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
6. To deliver relevant message, content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
7. To make suggestions and recommendations to you about products or services that may be of interest to you
8. To use data analytics to improve our Get Glow Salon Website, products/services, marketing, customer relationships and experiences
9. To use and share the data as required under the applicable law and government authority

Promotional offers from us

We may use your Personal Information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us and our Affiliates, if you have requested information from us or purchased products or services from us and you have opted in for receiving marketing communications.

Third-party marketing

Our Get Glow Salon Website may contain links to and from other websites. This includes websites owned or controlled by independent parties and not controlled by us or our Affiliates. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policy, data collection practices and security measures and we do not accept any responsibility or liability for these policies. Please read their privacy policy, for further information, before submitting any Personal Information.

Change of purpose

We will only use your Personal Information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the address specified in this Privacy Policy. If we need to use your Personal Information for an unrelated purpose, we will notify you on the contact details available with us and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Cookies

In order to serve you better, we sometimes use automated tracking devices such as a “cookie”. A cookie is a small amount of data that our web server sends to your web browser when you visit our website and the use of which is intended to assist our understanding of your interest in our website. We may use the cookies to personalise the content, recommendations, advertisements and communications delivered to you so that they are more relevant to you and your interests. For example, you may see an advertisement for a product that you have recently viewed on our website. Please note that the cookies do not personally identify users although they do identify a user’s browser. You can always choose to disable cookies from being stored on your computer, mobile, tablets or other devices by changing settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from the website may also use cookies. However, we have no access to or control over these cookies or websites.

Data Security

We take data security seriously and employ reasonable security measures to protect your information. However, no data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee its security. By using our services, you acknowledge this limitation.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers only when necessary to provide our services. These providers are contractually obligated to safeguard your information and can only use it for the specified purposes.

Your Choices

You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us at:

Get Glow Salon LLC.
G-25
Rawdat Al Karama,
Opposite Burjuman Mall,
Dubai.
‎+971 4 234 8523
privacy@getglowsalon.ae

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and the revised policy will have a new effective date.

By using our services, you consent to the terms of this Privacy Policy.